FAQ

WHEN WILL THE PACAKGE SHIP OUT ?

Orders generally ship within 1-3 business days of receipt(The carrier does pick up from the warehouse on weekend). The default shipping method (UPS Ground, or FedEx Home Delivery) will depend on your location.

We offer free shipping(Excluding individual products) with no minimum purchase.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Once shipped, orders generally take 7-15 business days in transit to reach their destination.(Depends on the Distance.)

DO YOU SHIP INTERNATIONALLY?

We currently only ship to the continental United States(Hawaii and Alaska are not available now).

INTERNATIONAL ORDERS:

At this time, we are only able to ship to destinations in the United States. We do not ship internationally. Email info@heatpress-machine.com to find more information!

Do I need a PayPal account to pay?

No. You can pay with your credit/debit card (Visa, MasterCard, the United States n Express, and Discover) or eCheck — all without having a PayPal account. When you are redirected to the Paypal page please click the tab "Pay with a debit or credit card".

Is PayPal secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information won’t be sold or exposed to any merchant or retailer.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s)

HOW DO I TRACK MY ORDER?

Thank you for placing your order with us. Shipping information will be available the day after your item has shipped. In most cases products will be processed and shipped in 1 to 2 business days of receiving the order. and then give you a tracking number by paypal.