Shipping & Returns
Shipping Policy
Your order is very important to us. Please take the time to read the info below.
GENERAL SHIPPING INFO
We offer free shipping(Excluding individual products) with no minimum purchase.
Orders generally ship within 1-3 business days of receipt(The carrier does pick up from the warehouse on weekend). The default shipping method (UPS Ground, or FedEx Home Delivery) will depend on your location.
Once shipped, orders generally take 7-15 business days in transit to reach their destination.(Depends on the Distance.)
We currently only ship to the continental United States(Hawaii and Alaska are not available now).
We take every precaution to ensure your products reach you in perfect condition!
At this time, we are only able to ship to destinations in the United States. We do not ship internationally. Email info@heatpress-machine.com to find more information!
Return Policy
At heatpress-machine.com, we want you to shop with confidence and be satisfied with your purchase. If you’re not completely happy with your order, we offer a hassle-free 30-day return policy.
Eligibility:
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.Easy Returns Process:
Initiate Return: Contact our customer service team within 30 days of receiving your order to initiate the return process.Return Authorization: Our team will provide you with a return authorization and instructions on how to return the item.
Pack and Ship: Pack the item securely and ship it back to us using a trackable shipping service.
Inspection and Refund: Once we receive the returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method.